Account Management

Go to Dashboard → Profile. You can update your display name at any time. To change your email address, enter the new address and click Save — a verification email will be sent to the new address. Your old email remains active until the new one is verified.

Go to Dashboard → Profile → Security and click 'Change Password'. You will need to enter your current password to confirm the change. If you have forgotten your password, use the 'Forgot Password' link on the login page.

Yes. Go to Dashboard → Profile → Connected Accounts. You can link Google and GitHub accounts for faster sign-in. Once linked, you can sign in using either your email/password or your social account.

Go to Dashboard → Profile → Security and click 'Enable Two-Factor Authentication'. Scan the QR code with an authenticator app (Google Authenticator, Authy, or 1Password). Save your backup codes in a secure location — they are the only way to recover access if you lose your authenticator device.

Immediately change your password, revoke all API keys, and review your active sessions. Go to Dashboard → Profile → Security → Active Sessions and click 'Revoke All'. Then contact [email protected] so we can investigate any suspicious activity.

Go to Dashboard → Profile → Security → Active Sessions. You can see all devices currently logged in, including their IP address, location, and last activity time. Click 'Revoke' next to any session you don't recognise.

You will receive: account security alerts (new login, password change), billing notifications (invoice ready, payment failed), server alerts (high CPU, low disk), and optional product updates and announcements. You can manage these preferences in your profile settings.

Click 'Unsubscribe' at the bottom of any marketing email, or go to Dashboard → Profile → Notifications and disable 'Product updates and announcements'. Transactional emails (billing, security alerts) cannot be disabled as they are required for account operation.

Check your spam/junk folder first. Add [email protected] and [email protected] to your safe senders list. If you still don't receive emails, contact [email protected] from an alternative email address.

Team accounts are available on Business and Enterprise plans. Team members can be assigned roles (Admin, Developer, Billing) with different permission levels. Go to Dashboard → Access Control → Team Members to invite colleagues.

Admin: full access to all resources and settings. Developer: can create, manage, and destroy servers and storage, but cannot access billing or invite team members. Billing: read-only access to invoices and payment methods only. Custom roles are available on Enterprise plans.

Go to Dashboard → Access Control → Team Members, find the member you want to remove, and click 'Remove'. Their access is revoked immediately. Any API keys they created under the team account will also be revoked.

Before closing your account, you must destroy all active resources and ensure your balance is zero. Then go to Dashboard → Profile → Danger Zone and click 'Delete Account'. This action is permanent and cannot be undone.

All your servers, snapshots, and stored data will be permanently deleted. Your billing history and invoices are retained for 7 years as required by financial regulations, but are not accessible after account deletion. Download any invoices you need before closing.

Closed accounts cannot be reopened. You can create a new account with the same email address, but your previous servers, snapshots, and billing history will not be available.